Sunscape Coco Punta Cana

Absolutely lovely time here. The staff were fantastic and couldn't do enough for us (not that we needed anything doing anyway). Everywhere was spotless, the beach was beautiful but no good for snorkeling, the pools were devine (but in my view needed hoovering more often as the bottom was often quite gritty! All in all, an excellent holiday, location and hotel. The restaurants were excellent, the food was delicious, and the atmosphere so relaxing. And as for the weather.....perfect.

Worst Hotel I’ve stayed in, at check in before passing the room card over, reception asked did we want to upgrade to adults only for $500 dollars they would give us 4 free days. We declined got the room card and set off after the bell boy, we where in block 10 ground floor the door to the room opened and we where greeted with the overpowering stench of Danp/Mould, there was only 1 bed, 1 cup, 1 glass, and no hangers in the wardrobe. We about turned and went back to reception, my sister has Asthma so for health reasons I asked for a move, we got told we could move but at 9am the next day, we went for dinner in the main restaurant which didn’t have any air con, absolutely horrendous trying to eat with sweat dripping down your face, we had a couple of drinks and went back to are room, we couldn’t shower cause water was now pouring out of the light in the shower. We went to reception the next morning and was told we couldn’t move till 5pm, I asked where was the new room and they said it was the same block we where in but upstairs, I refused and asked for the manager, another reception person came over his name was Victor, I explained about my sisters asthma and that I wasn’t happy to stay in that mouldy block and he said he had another room and if we moved away from reception so he could get the queue down he would take us over and see if we liked it, 25 mins later we sent to see the room, it was in the adults only area, it was a better room so we agreed to move, he said he would have it cleaned and we could move at 2pm. On 2 occasions the room card didn’t work so we had to go back to reception wait in the queue and have the card rebooted, on 2 occasions the maid didn’t clean the room, on 1 occasion the toilet had no water in the cistern to flush. The pool on the adults only complex made the white parts of your swimming costume and your skin green, I reported it to the Tui app, they said they would ask the hotel if it was ok to be in it and get back to me, they didn’t, I asked them everyday to turn the water filters on, which they did after about 20 mins. After 2 washes the green stuff hasn’t washed out of are costumes now where home. The BBQ man at the beach uses the same food tongs to put raw meat on to cook and then uses them to serve you your cooked meat. No wonder people are ill. The Hyatt hotel also has a photography service on the complex to take photos that you can purchase, on a couple of occasions they came around with a small monkey asking did you want a photo with it, I was very shocked at this. Two weeks in paradise NOT!!!

Exceptional!!! Food, beach, shows, service. I’ve gone to resorts pricer than this that didn’t match the experience and service we received during our stay. Ignore all those other reviews. Whatever issues they had in the past have been corrected. This is now a hidden gem. Highly recommend!

Stay away. 1. No air conditioning in the room, was a minimum of 26C 2. Both me and my friend got food poisoning and were throwing up for a couple of days. We were among dozens of people who got sick at this resort during the same week. 3. The service was very poor. We needed an extra bed and it took several trips to the front desk and 2 days to get it, despite booking an extra bed. 4. Most of the restaurants were closed all of the time. 5. The shower had only cold water, the bathroom sink had only hot water. 6. There were roaches in the room and in the beds. 7. Me and my friend came home with rashes from the pool. 8. Sunwing was unresponsive to our complaints.

This hotel is the worst experience we ever had. Never believe the pictures on the website. We were there for 7 days, me, my husband and my daughter. The rooms are smelling mold and it is clear on the roofs. They first put us on a room and cannot support the smell, even the bed sheets and pillows. We had to ask the reception to change our room. Floors are not clean. Bed sheets and pillows are not changed. To get served you have to give tips everywhere you go. WIFI is so so. On the buffet the AC is not working and imagine how the situation can be on high temperature and humidity. Everyone was sweating. This might be a joke but not. one of the cooks was sweating while he is preparing the pasta, he took a Kleenex to wipe his face and then with his bare hand he put the pasta on the stove. I am pretty sure this is done in purpose so everyone eat fast and small portion and leave fast. Due to the heat some plates are smelling bad. only 3 times we had seafood but if you give tips they bring for you from inside. Once there was only chicken and pork exposed and I asked if there is fish he told me you take chicken and after I told him I do not eat chicken he showed the fish which was hidden behind him. we should expect water cutoff once a day at least and at any time. The only positive point is for the swimming pools. They have many and therefore not crowded and always clean.