Gortyna

Dziele się opinią o hotelu po tym jak Grecos umywa ręce i twierdzi że to moja indywidualna opinia bo takich problemów tam nie ma. Jest to opinia/skarga którą dostali zaraz po powrocie. Od dnia 19.06 przebywam na Krecie w hotelu Azul eco & Noho. Niestety, ale jestem bardzo zawiedziona standardem jaki powinien towarzyszyć formule allinclisive. Śniadania - codziennie jest to samo, dosłownie to samo, nie ma żadnej nowości. Obiady i kolacje - część rzeczy się powtarza, max 2 rzeczy są nowe. Snack Bar - z przekąsek nie ma tam nic innego jak owoce, pancakesy (niewielka ilość) oraz bułki w które jest włożone mini parówki bądź boczek, a to wszystko jest pozostałością po śniadaniu. Moje dziecko chodzi głodne, ponieważ jedyne co jest w stanie zjeść to pancakesy na śniadanie i suchy makaron na obiad. Niestety, ale nie są nastawieni na posiłki dla dzieci. Różnorodność jest mocno ograniczona. Bary - kubki w których podawane są każdego rodzaju napoje są 2 rodzaje (grubszy plastik koloru mlecznego oraz zwykły plastikowy kubek) o ile pierwsze rozumiem, że są wielokrotnego użytku o tyle drugie nie powinny być myte i ponownie używane. To jest straszne! Jakość napojów bezalkoholowych jest bardzo niska - czuć w nich chemię. Woda ma słony smak, przez co trzeba się w nią zaopatrywać w sklepach, ponieważ w hotelu butelka 1l - 1€, 0.5l, 0.5l - 0.5€, jest ona darmowa tylko w opcji allinclusive plus. Dostęp do kawy przy posiłkach jest tylko na śniadanie, na obiad i kolację ekspresy są zakrywane. Dostęp do napojów alkoholowych, cóż zależy kto stoi na barze. Ale niestety jeśli jest "starsza Pani" (jest tak również opisywana w opiniach tu będących ludzi jak i w opiniach na internecie) to wydaje jeden drink na osobę, mimo że powie się np że mąż/partner pilnuje dziecka, bądź jeśli się przyjdzie np po 20-30 minutach to nie wyda kolejnego, bo powie że jest to za szybko. Pozostały personel hotelu jest wporządku. W sobotę samochód przywiózł piwo w beczkach, w sobotę było ono dostępne natomiast w niedzielę do południa nigdzie go nie było w żadnym z 3 dostępnych miejsc, podobie było z kawą w niedzielę rano była, od południa już nie. (3 miejsca, czyli 2 bary i stołówka). Dzienne animacje - bardzo dużo powiedziane, przychodzą dwie Panie do południa, które proponują jogę w basenie, niestety jej wykonaniem nie zachęcają do skorzystania, przez co trwa to może 15 minut. To tyle z animacji. Mini club, mini disco? A co to, bo przez 10 dni nic takiego nie widziałam. Plac zabaw - niestety ale korzystanie z huśtawek jest bardzo niebezpieczne, jeśli są przytwierdzone do podłoża to jest to źle zrobione ponieważ unoszą się ponad ziemię przy korzystaniu. Jeśli chodzi o hotel - jest czysto, pokoje są sprzątane natomiast brakuje jakiejkolwiek szafy więc ubrania muszą leżeć cały pobyt w walizkach. Na dworze bardzo często śmierdzi (przepraszam za określenie) jakby obornikiem/ściekami. Niestety, ale nie takiego standardu spodziewałam się wraz z rodziną w 4* hotelu na pięknej Krecie.

Bardzo miła obsługa,wszyscy bardzo pomocni,bardzo czysto,pokoje byly sprzatane codziennie.Jdzenie bardzo dobre,nasze dzieci wszystkiego chcialy spróbować.przyjemny pobyt, na pewno jeszcze odwiedzimy to miejsce.polecam. 3 baseny do pływania.

Hotel jest po całkowitym remoncie, bardzo ładne pokoje i części wspólne. Super aquapark dla większych i mniejszych dzieci połączony z placem zabaw i bardzo blisko bar przy basenie. Czystość hotelu i pokoi na najwyższym poziomie. Pokoje w części Noho ładne, jasne, przestronne. Jedzenie smaczne i świeże. Drinki i inne napoje dość słodkie i wyczuwalny smak soli? Jednak przy plusach hotelu to nie zbyt duży problem. Obsługa jest wspaniała! Wszyscy są bardzo mili i uprzejmi. Plaża bardzo ładna. Przy hotelu wypożyczalnia samochodów co ułatwia komunikację z większymi miasteczkami (Rethymno,Bali) ogólnie polecamy w 100%!!!

Azul Eco Hotel, Skaleta This holiday was advertised by Broadway Travel as all-inclusive at a newly refurbished 4-star hotel, and if you read the Owner/ Principles website blurb you would believe that it was the case (see hotels website). The reality was very far from that statement, or the advertisement and I would remove 2 of the hotel’s stars for a more accurate reflection. Azul Spa – 11th to 21st October 24 Let’s start with the positives: Staff The reception staff and housekeeping were helpful and pleasant. The hotel was clean and tidy and looked well maintained overall. The pool and areas were well maintained and had excellent quality sunbeds. The beach and beach bar were well maintained and had the same quality sunbeds and sunshades. Now the not so positive: Room The room, whilst comfortable, had no cupboards or drawers for clothes. There was an open space to hang clothes, with 2 small shelves underneath and an open box cabinet at the side. Fortunately, we had a spare bed in the room so that I could lay my clothes out there, otherwise we would have had to live out of the suitcase. As we arrived very late due to the flight time, the night porter, who was lovely and helpful, informed us that there was a snack in the fridge for us as we were late in. It turned out to be a tasteless cheese & ham roll, without and spread, which meant that it was stodgy and difficult to eat. And an apple! Coffee, tea and sugar supplied in the room was random and we had to buy a jar of coffee to make sure that we could have one first thing. However, no milk was provided at any time of the stay, so we had to purchase that too. I don’t think I have ever stayed in a hotel where milk has not been provided in the room and beverage supplies refreshed so adhoc. Dining Hall I’ve called it a dining hall as it in no way resembled a restaurant and looked more like a canteen! Breakfast, a strange mix of styles, was only served until 10:00. We’re on holiday for goodness’ sake! However, the food warmers were turned off at 09:45 and the toaster and coffee machines at 10:00 on the dot. The first thing to note was that the ‘butter’ was just like lard. It was so unpleasant and greasy that we had to buy our own and take it to breakfast with us each day. And no one commented! For the first few days there was honeydew & watermelon, apples and bananas available at breakfast. After a couple of days, it was just watermelon, apples and bananas, then a day later no melon at all but only apples and bananas! Even the Greek yogurt consistency was nothing like we have experienced in Greece before, so once again we bought our own from the shop next door as it was unpleasant and certainly not what we had expected! The scrambled egg was overcooked and over kept (one morning I saw a staff member adding olive oil to the dish to make it separate a bit), and the bacon and fried eggs were so over kept that they were like rubber. On one occasion, my wife noticed that the cloth used to cover the bread for self-slicing was soiled, and so she asked for it to be replaced as it was a hygiene risk. However, the very same cloth was still there the next day, and they had to be asked again to change it! Consequently, we went out for breakfast 3 times to actually enjoy the meal. However, dinner was even worse. The food choice, which was never covered, was limited, unappealing and unappetising. So much so that out of the 10 nights we were there, we ate out on 7 occasions, even though we had paid for ‘All inclusive’. It just seems that it was the cheapest they could get away with and that they were using up all the store cupboard food and making do with what’s left as the hotel was closing at the end of the month. Everything seems to be the cheapest and the least they can get away with. Inferior. The restaurant staff did not engage at all and seemed surly, and it felt like the restaurant was being policed. Oh yes! And the bar, which was in the dining hall as there was no lounge area, closed at 22:00! And they served the drinks in plastic cups! Pool Bar However, the pool bar was still open until 23:00, so that was okay, although the pool closed at 19:00 and by now it was getting chilly in the evenings. On the Thursday (17th) we dropped in for an Ouzo after going out for dinner (see above), only to be told that the Ouzo had all gone and no longer available as hotel is closing! After some ‘debate’, in which I pointed out that it was a part of the service I had paid for and couldn’t they fetch one from the hotel, the bar person called to the hotel and was allowed to get another bottle. Beach Bar The hotels beach was delightful, and we made daily trips to soak up the sun, get a drink and use the facilities. We elected to make the 10 minute walk, but there was a regular shuttle service from the hotel to the beach for those who preferred it. But on 15-10-24 we went there to discover that, without any prior warning, the beach bar has closed for the season! They were actually dismantling the sunshades and removing the sunbeds, and the drinks, snacks and service were all unavailable as the hotel was closing at the end of the month! We were assured that the toilet would still be available as there was an external door to them, but when we ventured to the beach a couple of days later the whole place was locked and bolted and we had to go off the property and walk down the side of a recently ploughed field to access the beach. And the toilets were locked too! Once again, I have paid for this as part of the package and, considering that the hotel is open until the end of October, that service should have been maintained and the decommissioning taken place after the guests had left. Conclusion Because of all of the above we decided to check out a day early and stop overnight in Chania at the Balance Hotel on the day before we flew back. The difference was so very noticeable, and it would benefit the Azul principles and staff to stay there for a night to learn how to engage with and treat their customers properly. When we left on 20th, the hotel was still advertising the beach bar and had the shuttle service timetable on the counter, even though both had been unavailable for the previous 5 days! Despite giving them a week to comments before putting this up on Trip Adviser, neither Broadway or Azul hotel have commented!

Definitely doesn't deserve 4 stars, food not tasty very plain. Animations for children do not exist In this hotel also forget about evening attractions for Adults. Drinks full of sugar with cheap alcohol. During the day your kid’s definitely became hungry because in the snack bar you will get only something what they call hotdogs in this hotel( plain roll with sausage, leftovers from breakfast) It's not worth to buy all inclusive plus, it only gives you a free plastic deckchair on a dirty beach. Plus for the slides, new and clean, but next to them the smell was awful like in the public toilets. Thanks to the nice waitress who recommended us a local tavern Ilios, thanks to her we weren't hungry and we tasted real Greek cuisine