Classik Hotel Alexander Plaza Berlin

I stayed at this hotel for 4 nights with my son. Both of our rooms were excellent. I upgraded to the Suite which was well worth the money, the suite was very spacious and well appointed. The mini bar was complimentary and was restocked every day. The hotel is very well located and within walking distance of lots of the museums, tourist attractions, bars and restaurants. Although the hotel is in the centre it is in a very quiet location. Staff here were very helpful especially with the room changes that we asked for. I would highly recommend a stay here.

Booked this hotel for 4 nights. My flight was cancelled so I was unable to check in on the first night. I rearranged my travel itinerary for the following day so that I would arrive at the hotel the next evening. I went onto the Hotel.com app to advise but found that they had cancelled my booking without informing me. They are now refusing to refund me. Absolutely disgraceful customer service.

A comfortable hotel in a great location for tourists. The staff were helpful and it was exactly what we wanted. We had a spacious room with everything we needed. The bed was ridiculously large for me, and I would have preferred a regular double, but that is a small complaint. The breakfast was so varied that we did not manage to try everything during our stay.