Paloma Oceana

We arrived late 23/3 in the evening Positives :: The Shower Housekeeper The fridge man Negatives:: If your not from a certain part of Europe You don’t get service Bar staff and waiters / waitresses walk past once they hear you speak Others Get table service Ashtray changes Great looking glasses If your having a beer and you see others with better glasses you get miffed After 8 days I questioned the bar staff in the main restaurant They hit the nail on the head SAYING THEY ARE FOR THE GERMANS !! So me being me took my grievance to Guest Relations, Reception Supervisor was brought into conversation too . This lead us to disclose the state of the A LA CARTE special restaurant ( Turkish /Seafood Crockery Chipped Plates Ramekins and bowls A waiter in there was clearing my Starter Plate Where I’d placed my cutlery and he told me to KEEP MY CUTLERY FOR THE MAIN COURSE !!!! Really That’s 5 star service isn’t it I will show photos of both points in my pictures In main 24 hour bar I witnessed a waitress waiting for her drinks being poured by staff She actually stood there and REACHED OVER EATING THE FRUIT AND GARNISH WHILE WAITING!!! In this climate of awakening we all lived through with a certain virus where we lost so much it beggars belief that we witnessed that WHATS GOING ON BEHIND THE SCENES Hence smoke & mirrors The Food is well below par for a Five Star Hotel Which actually struggles we feel to reach 3.5 Stars as Barry M Previous review stated !! So apart from a great location ie the beach This Hotel does not reach the standards we feel a 5 star hotel should reach They were having a meeting about adding more British TV Channels A week ago No change yet You will spend more time in your room as Weather is getting bad again So we wouldn’t advise you hold your breath The hotel has in their words spoken to relative departments and this is now being addressed We been offered an upgrade to the Main Building if we would like to return Ahhhh no you’re ok !!! There’s nothing in this review that I haven’t told the Hotel about

We are currently staying at the hotel and it is definitely not 5 star. The rooms are dated and the food is just average. Albeit the specialist restaurant are nice the venue is like siting in a cafe. The hotel caters to the Germans and Dutch and their manners are disgraceful. We will not be back as paid the same price to stay at the Rixos in Belek last year and there is no comparison. The late buffet on arrival was tripe soup, I can day no more

Nous avons passé un séjour merveilleux le service impeccable rien à dire franchement n’hésitez vraiment pas pour cet hôtel. Le tout est parfait accueil, espace,décoration, sympathie, professionnalisme, et par dessus tout d’une propreté exemplaire dans le moindre recoin. On y reviendra avec plaisir ce fut un séjour magnifique, la prochaine en bonne saison afin de profiter différemment. Avec mention toute particulière pour Barbara ( de la réception )qui est vraiment au topppppp du topppp