Riu Plaza Manhattan Times Square

Whilst conveniently placed in Time Square, the one thing letting down this hotel is the long wait for lifts, especially during the morning. You have to get a lift down to lobby to then get a lift back to the restaurant on level 5 for breakfast m. We queued on level 8 for more than 20 minutes only to see 3 lift cars stop, all of which were full from higher floor levels. Managed to squeeze my daughter into one lift and had to then take stairs down 8 flights leading to outside and come back in through main lobby. My daughter had already started to queue in the lobby to catch lift to level 5 restaurant, queue was nearly out the door!! I jumped the queue to join my daughter only to be rudely told to get to the back of the line and that my daughter would have to have breakfast alone on join me at the back!. Then when you get to level 5 restaurant you have to queue again. It took nearly one hour to get from my room on level 8 to the restaurant on level 5! Once seated we were rushed by staff to finish breakfast. I have been in larger hotels with same number of lifts and never experienced such a disaster of a system. Avoid or book room only!

Great hotel at the perfect location (amazing walking distance from Times Square, Broadway, stores, restaurants, etc.) Parking right next to the hotel is very convenient. Good service and very kind staff. Baggage check is provided if necessary. Everything is extremely cleaned. I would suggest buying the breakfast option, which is a good price quality ratio and the food is delicious. I recommend this hotel !!

A very clean hotel and room was spacious for 3 of us. Bed really comfortable with all shampoos conditioner and shower gel provided for and plentiful towels. Within easy reach of subway and Times Square is a stones throw away. Would definitely stay here again. We had breakfast included with our stay and catered for everyone.

Fabulous hotel rooms clean and beds were comfortable. All towels and toiletries supplied even a hair dryer The view from our room on the 23rd floor was amazing. Loved the whole New York experience a busy and lively place. The breakfast at the hotel was awesome loads to eat and the staff went out of their way to help

Fabulous stay here . Staff are lovely and accommodating. Rooms extremely clean and comfortable. Definitely recommend here for anyone. Great location for subway and Times Square. Breakfast was good but busy , the queues aren’t that bad really.