Canyamel Park Hotel & Spa

We’ve been visiting Mallorca for over 40 years and were looking for somewhere different for our October holiday. A few google searches and we found Canyamel and Canyamel Park Hotel and Spa - and we’re very glad we did. The hotel is really lovely and kept spotlessly clean. We chose a Suite Privilege, which was amazing - beautifully furnished with tons of storage space, huge comfy bed and gorgeous bathroom. The view to the beach, just across the road through the pines,from one of the two terraces was gorgeous and the daily cleaning of our room was outstanding. Can’t praise the hotel highly enough - the pool area is very attractive with lots of loungers and never busy, even though the hotel was full. The bar area, inside and on the terrace is specially attractive and the restaurant - both food and outstanding staff were a delight. If you want a relaxing holiday in a lovely hotel and a peaceful location - this is for you. With the help of the lovely reception team we’ve booked a return visit for May 25 - that’s how much we enjoyed the hotel.

Very nice clean and cosy place, large modern rooms, and the personnel was always helpful - mind they might speak German and not English since the clientele is mostly from Germany. The neighborhood is mostly hotels and vacation rentals, a few restaurants and a couple of grocery stores. The area is very remote and rural (1h from Palma) very good for relaxing but not the right place if you're looking for nightlife, clubs or even just window shopping. The only downside of my 4 days stay was at the bar. The staff is not properly trained to make cocktails (they probably serve beers and wine mostly) and on top they don't accept criticism and try to make up excuses. Here I had the worst margarita of my life: I asked to make it again (they used mint, and said it was their own concept of margarita - well your own concept recipe's twist was not mentioned in the menu, it said Canyamel Park cocktail = frozen margarita = lime, tequila, triple sec - pretty standard margarita recipe). I didn't even finish it.

As well-seasoned travellers, this hotel sadly fell short of our expectations. From the moment we checked-in through to our departure, the customer service was unprofessional and we were made to feel most unwelcome. During our stay, we raised several concerns from being charged €20 euros for some teabags for our room to taxis not turning up to take us to the Rafa Nadal Academy for an appointment nor the airport despite assurances these were booked. These are just a few examples. On our arrival back to the UK, we have since raised our concerns with the Director of the hotel, sadly to be met with another unprofessional response. I have been left upset and shocked to have experienced this from an establishment rated as 4-star. Despite the many positive reviews for this hotel, our experience was not positive and therefore, we will not return to this hotel.